How long does it take to receive my order?
Orders are processed Monday through Friday, excluding holidays, and take about 1 to 2 business days after we receive your order to ship. We use Priority Mail which normally takes 3-5 business days for delivery, however, it can take up to 7 days to make it from the islands to the mainland. International orders can take from 7-15 business days. Please note that certain countries may charge a customs fee. This is the responsibility of the customer.

What are your shipping charges?
We have found that Priority Mail through the US Postal Service is the most efficient and cost effective way to send merchandise to our customers on the mainland from Maui.

Domestic Shipping Rates:
$0.00 - $45.99 = $8.00
$46.00 - $70.99 = $10.00
$71.00 - $98.99 = $12.00
$99.00+ and interisland = FREE SHIPPING (Domestic Orders Only)

International Shipping:
Order online and we will email you shipping charge. Example: 1 pair boardshorts to Sweden = $12

What is Maui Ripper’s return policy?
Customer satisfaction is our #1 priority. You can return or exchange anything you purchase within 30 days as long as it has not been washed and still has the tags on it. All items are subject to inspection before we issue a refund or exchange. To return something, mail it to:

Maui Rippers
PO BOX 790831
Paia, Maui
HI, 96779, US
Attn: Returns

Please either return the merchandise with a copy of the packing slip or a note explaining what you would like for us to do (i.e. exchange for different size, credit account, etc). You are responsible for return shipping. Please send merchandise prepaid via USPS or UPS and if valuable, it\\\'s best to insure it. On exchanges, we will pay the ground shipping charges to get the item back to you. If you need it faster, there will be a shipping upcharge. If we ever make a mistake in your order, we will refund any costs you may incur in returning the merchandise to Maui Rippers. Once we recieve a return, it usually takes us 1-2 days to process your order and either credit your account or ship your exchange. You will receive an email notification when
your return is processed. Your credit card company may require up to an additional 5-7 days to post the credit to your account.

How can I place an order for a team or event?
Maui Rippers supplies all Maui and Hawaii lifeguards with our high quality, rippin’ boardshorts and is will do our best to get you what you need. Your team or event may qualify for a special discount depending on the quantity and/or product ordered. Please email us or call 808-573-0402 anytime from 9 to 5, M-F. Remember we are in Hawaii which is three hours behind PST.

What credit cards and other methods of payment do you accept for orders?
We accept Visa, Master Card, American Express and Discover cards. We also accept money orders and personal checks. Please allow an additional 10 days delivery time to allow for check processing.

How can I contact a live person if I have questions?
We are available via email at info@mauirippers.com or by phone at 808-573-0402. Our customer service hours are Monday through Friday, excluding holidays, from 9a to 5p Hawaiian time (three hours behind PST).
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SECURITY AND PRIVACY

How secure is my credit card information when placing an order with Maui Rippers?
PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay. Is it safe to use? PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant. Why use PayPal? Make purchases or send money with PayPal – it’s free Shop and pay conveniently by saving your information with PayPal PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay

What is your privacy policy (name, address, telephone number and e-mail address)?
All information about you is kept confidential and will not be used in ways that you have not consented, and we will not sell or disclose any information that identifies you to a third party without your explicit approval, except to the extent necessary to comply with applicable law, legal process or in legal proceedings where such information is relevant.
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