Our standard shipping method using USPS is 2-4 days within the USA. Alaska, Puerto Rico and Guam are considered domestic US rates. While we do not offer free shipping internationally, we are happy to ship any of our products to anywhere in the world.
For large international orders, the delivery time is an estimation and the shipping calculation may be different than the quote provided. In this case we will reach out to you with an accurate quote; please feel free to contact us ahead of time before you put in your order.
If you received free shipping on your purchase and you’d like to make an exchange or return, you are responsible for the cost of the return shipping. You may return items within 30 days of delivery for a full refund or exchange.
Step 1: Login to your account, view the order under “Your Orders” page and click the Return Item(s) button.
Step 2: Ship your item to us with the sales receipt included. (If you’d like to make an exchange, include the sales receipt with a note about which item and size you’d like to exchange to).
2380 Camino Vida Roble Unit N
Carlsbad, CA 92011
Step 3: We'll notify you via e-mail of your return/exchange once we've received and processed the returned item. Turnaround time is usually within one day of receiving your item.
Please note: We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). Please contact us by email to email@example.com and we will email you a prepaid return shipping label.
If refunding, you should expect to receive your refund within a week. On rare occasions it might take up to two weeks after giving your package to the return shipper, however, in most cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 4 business days), and the time it takes your bank to process our refund request (5 to 10 business days).