Shipping & Returns

Shipping

Our standard shipping method using USPS is 2-4 days within the USA. Alaska, Puerto Rico and Guam are considered domestic US rates. While we do not offer free shipping internationally, we are happy to ship any of our products to anywhere in the world.

For large international orders, the delivery time is an estimation and the shipping calculation may be different than the quote provided. In this case we will reach out to you with an accurate quote; please feel free to contact us ahead of time before you put in your order.  

Returns Policy 

Returns are authorized if sent back within the 30-day return policy. All items must have a hangtag and not be washed or worn. Please send back the item you want to return along with your sales receipt. We offer free shipping to our customers, but the return shipping is paid by customer. Upon receipt of the returned items, we will refund your shorts, minus the cost of return shipping.

Step 1: Login to your account, view the order under “Your Orders” page and click the Return Item(s) button. For your convenience, we will send you a return label within the next business day after submitting a refund request.

Step 2: Ship your item to us with the sales receipt included. (If you’d like to make an exchange, please request a return using the directions above and then reorder your desired item).

**USPS first class labels provided can be used with most packaging. Do Not send them in USPS “Priority”, “Priority Flat Rate”, “Priority Express” mail envelopes or boxes. If the wrong package is used, USPS may return your package for insufficient postage.**

Step 3: We'll notify you via e-mail of your return/exchange once we've received and processed the returned item. Turnaround time is usually within one day of receiving your item.

Please note: We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). Please contact us by email to sales@mauirippers.com and we will email you a prepaid return shipping label.

If refunding, you should expect to receive your refund within a week. On rare occasions it might take up to two weeks after giving your package to the return shipper, however, in most cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 4 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

 

 

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